ERROR

Synergize Simple Scan errors on launch with the following error message:

Error opening a kofax scanner manager, message - Class not registered

(Exception from HRESULT: 0x80040154) (REGDB_E_CLASSNOTREG))

ERROR DETAILS:

This error occurs after upgrading or re-installing an older version of Synergize Simple scan specifically v1.3.x. to v1.4.x

The application fails to properly unregister 2 kofax control files namely:

kmgp3032.ocx

kscn3032.ocx

The control files have been taken out on v1.4. When the application is launched and system registered dlls are loaded, the application errors out thinking that it's missing the control files.

RESOLUTION:

1. Copy both kmgp3032.ocx and kscn3032.ocx from a Simple Scan station running v1.3

2. Paste both files to the machine experiencing the issue to the location below:

     C:\Program Files (x86)\Synergize Client\Synergize Simple Scan\

3. Open CMD as Admin and run the following command to register the control files:

     regsvr32 C:\Program Files (x86)\Synergize Client\Synergize Simple Scan\kmgp3032.ocx

     regsvr32 C:\Program Files (x86)\Synergize Client\Synergize Simple Scan\kscn3032.ocx

4. Re-Launch Synergize Simple Scan