Problem
Web Services down after IBM iSeries application install
Symptoms:
- User installed IBM iSeries application, after the install user is unable to logging into the Synergize Portal
- Reboot unsuccessful
- Web services are down
- IIS reset also unsuccessful
Solution
- Review event logs, determine where issue is happening and possibly why
- In this case it appears to be issue with the admin web service
- IIS reset unsuccessful
2. Review IIS services
- Review dependent services and ensure they are running
- Review event logs to see where IIS failed
i. In this case net.tcp listener services could not start
3. Google search with iseries access + net.tcp listener + service resolved initial issue
- Application install modified permissions with machine.config files – can be seen with lock symbol on icon
i. C:\Windows\Microsoft.NET\Framework\v4.0.30319\Config
ii. C:\Windows\Microsoft.NET\Framework64\v4.0.30319\Config
- For each file, add IIS_IUSRS and Authenticated Users groups under security tab
i. Set permissions to Read and Read/Execute only
NOTE: If web.config is also locked, added required groups listed above
4. Start net.tcp services to verify they run
- Run iisreset command for final verification
- If issues persist, go back to step 3 and review permissions
5. Backup machine.config files in both Framework and Framework64 directories
- Copy file and save copy outside of current directory
6. With the machine.config file in the Framework directory:
- Search for <dbproviderfactories/> -delete this tag then save file
i. This is a self-closing tag, .NET framework only reads one tag in the config file, Portal login will fail with the following error:
7. Repeat step 6 with the machine.config file in the Framework64 directory
8. Open EMC, refresh COM+ and COM+ admin applications, restart SCS
9. Open Process Designer, stop all processes and close – restart SPS process
- Once restarted, open Process Designer and ensure processes run as expected
10. Log into web explorer and portal – try to view documents
- If issues persist, review troubleshooting from step 1
If there are any issues with this, contact support at 905-881-6071 ext. 290 or email support@microdea.com