User is an unable to log into web explorer with following error along the lines of:
GetUserPreference - ErrorMsg: -1 Server message: GetUserPreference - The '<' character, hexadecimal value 0x3C, cannot be included in a name. Line 1, position 256
No permission issues with user account – refreshing COM+ applications does not resolve issue.
User has illegal character set in preferences which cannot easily be found in SQL.
Contact DBA to run the following query against the deployment database:
Update UserSettings Set UserName='OLD_DOMAIN\USERNAME'
WHERE (UserName = 'DOMAIN\USERNAME') AND (Consumer = 'SynergizeWebExplorer')
This will reset that user’s web explorer preferences and they should be able to log in. From here, the preferences need to be reconfigured again manually.