Login into Synergize Web Explorer generates an error: GetUserPreference - ErrorMsg


User is an unable to log into web explorer with following error along the lines of:

GetUserPreference - ErrorMsg: -1 Server message: GetUserPreference - The '<' character, hexadecimal value 0x3C, cannot be included in a name. Line 1, position 256

No permission issues with user account – refreshing COM+ applications does not resolve issue.


User has illegal character set in preferences which cannot easily be found in SQL.


Contact DBA to run the following query against the deployment database:

Update UserSettings Set UserName='OLD_DOMAIN\USERNAME'

FROM         UserSettings

WHERE     (UserName = 'DOMAIN\USERNAME') AND (Consumer = 'SynergizeWebExplorer')


This will reset that user’s web explorer preferences and they should be able to log in. From here, the preferences need to be reconfigured again manually.

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