SYMPTOMS

Not able to login into Synergize Desktop

CAUSE

Most likely the user was forced to change his/her Windows account password. 

RESOLUTION

1. Log in to the Synergize Server and change the Auto SignOn option from 1 to 0 <AutoSignOn enabled="0"> on the XML file corresponding to Synergize Desktop. It is very important to create a backup file of the original XML file. The file is located under C:\Synergize\Server\Deployment Directories\RegisteredApp

 Note: Launch Notepad as Admin before making the changes