Emailing a document from Synergize Web Explorer or QuickLinks generates the error: Cannot access the directory

 

SYMPTOMS

User attempts to email a document through Web Explorer or QuickLinks and receives a similar error 

CAUSE

Application can not access temp directory or the location no longer exists

RESOLUTION

 1. Log-in to Synergize Web Explorer as Primary User and select Preferences from the Tools menu

2. Navigate to the General tab and change the Temporary directory to a location accessible by all users. Users must have modify, read & execute, list folder contents, read and write permissions.   

3. Click OK and logout of Synergize Web Explorer as Primary User and log back in as your user account and the issue will be resolved. If you are using a TMW application then close the application, logout of Windows and then log back-in.  

 

 

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