The Synergize Web Client fails to launch in the Chrome browser.
As shown, the error message in Chrome says: "This site uses a plugin (Java(TM)) that is unsupported."
Chrome Version 42.0.2311.90+
Diagnosis and Cause
The Synergize Web Client uses Java in a browser plugin. Google has announced that, for security reasons, Chrome will no longer support NPAPI plugins (used by Java as well as other technologies like Microsoft's Silverlight).
Starting with Chrome version 42 (April 2015) the support for the Java plugin is disabled by default. Complete removal of support occurred after Version 43.
While we are working on a version of Web Client that uses HTML5 and removes the dependency on Java, we recommend the following solutions (in order of preference):
- Switch completely from Chrome to Firefox or Internet Explorer (IE).
- Use Firefox or IE just for Synergize Web Client.
- Use the IE Tab extension for Chrome, which is an emulator that allows you to display web pages using Internet Explorer within the Chrome browser