Cannot open file [Extended Info: Invalid file format] (2001) in Synergize Client

Tyson

January 12, 2016 16:24

SYMPTOMS

Users receive the message below when launching Synergize Client

CAUSE

The user attempted to view a corrupt file in a Synergize Client application

RESOLUTION

1. Navigate to the Synergize Client folder on the local machine.

2. Delete the UserLayout.tb file from both the Explorer and Viewer folder.

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